Burmese Luxe | 2x6 Closures

Shipping

Orders shipped domestically to the United States are shipped via USPS.

Orders shipped internationally are shipped via UPS.

Please use caution when entering your shipping information. Your order begins processing as soon as it is placed, so no modifications can be made.

• Processing Time: 1-5 Business Days
• Standard Domestic Shipping Time (USPS Priority): 3-5 Business Days
• Express Domestic Shipping Time (USPS Priority Express): 1-3 Business Days
• Standard International Shipping Time (UPS): 1-4 Weeks
• Express International Shipping Time (UPS): 3-7 Business Days

Processing time is not included in the shipping time. Please allow 1-5 business days for processing before your order is shipped.

All items ordered on valdeenhair.com require a signature for delivery. If at any time your order is undeliverable due to there being no authorized representative to sign for the package, insufficient address, or any other reason, contact us at contactus@valdeenhair.com so that we can discuss the best course of action. Failure to do so will result in order cancellation once your order is received. After communication with a representative from Valdeen Hair, if redelivery is needed, you will be required to pay the additional shipping fee.

The shipping fee for international orders placed on Valdeenhair.com does not include any Tarriffs or Customs Fees assessed by the country of receipt. Valdeen hair is not responsible for these fees. Please consider this prior to placing your order .

Returns/Refunds

At this time, we are not accepting returns. All sales are final.

Please reach out to us at contactus@valdeenhair.com to address any issues you may encounter. In the event that there is an issue with your order due to an error of ours, contact us within 48 hours of receiving your order. Failure to reach out to us during this time frame regarding an error made on our end will disqualify you from any potential exceptions. To be eligible for an exception, all hair must be unused and still in the original packaging. The hair should not be altered in any way and all ties must still be intact.

We recommend that you opt for signature confirmation and tracking information from your shipping courier when shipping returns, as Valdeen Hair is not responsible for any items that are lost in transit. If a refund is due, it will only be provided once we are in receipt of your return. If applicable, funds are only provided to the payment method in which the order was placed.

Failure to respond to any communication sent by Valdeen Hair within 24 hours may result in order cancellation and refund. (I.e, confirmation of bundle color, identity verification, or shipping address discrepancies)

Luxe Collection

Our Luxe extensions are sourced from one single donor and have not been chemically processed. Because these extensions have not been colored in any way, the color of the extensions is solely dependent of the natural hair color of the donor. The extensions come in a range of colors varying from light brown to black. Though we do our best to match colors, it is not always guaranteed. If you'd like to see a photo of your order or request a certain shade, please include a note when placing your order or email us within 1 hour of placing your order.

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Black Collection

Our Black extensions have been sourced from 2-3 donors and are double drawn. These extensions have been colored to a natural black, for your convenience, however they can be colored and lifted to a lighter shade. If you have any allergies to ingredients typically found in hair dyes, please refer to our Luxe Collection.